General Data Protection Regulation
​Privacy & Cookie Statement

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Charles S. Winchcombe & Son, will always act responsibly with your data.  If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.  You can withdraw your consent to us holding your data, but this may mean that we are unable to carry undertake work on your behalf.

What we collect​

• Name/s
• Date of birth where applicable
• Contact information including email address
• Demographic information such as postcode, preferences, and interests relevant to funeral arranging
• Information as above relating to any deceased in our care, or writing pre-paid funeral plans

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What we do with the information we gather
We require information to provide you with the best service possible, and in particular for the following reasons:

• To liaise with relevant third parties to arrange an ‘at need’ funeral (as illustrated below) or complete memorial works
• To communicate with you regarding relevant products and services
• Internal record keeping

We keep this information securely on file to assist with any future works you may request – ie. If we were to arrange the funeral for one family member and you were to return in a few years to arrange another funeral, that information would then be accessed at the time of need to assist you with making those arrangements.

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Third-parties
We will not pass on your information to third parties, with the exception of the following:

• Crematoria
• The relevant burial authority
• Clergy/Celebrant – including the Parish Offices as applicable
• Your solicitor or executor/s as applicable
• Relevant statutory organisations relating to funerals and memorials
• Charities in receipt of donations made in memoriam, so that they can acknowledge the donation
• Yours or your next of kin’s pre-paid plan provider

​This information is only ever shared for the purposes of making ‘at need’ funeral arrangements, completing memorial works or processing a pre-paid funeral plan enquiry.  

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Requests for your information
From time to time we receive requests from interested parties – i.e. journalists, family friends etc.  We will not disclose your personal contact information; however, we may contact you to advise you of the contact to allow you to liaise with the interested parties directly if you so wish.
 
We will not use your personal information for direct marketing, or pass information on to third parties for this purpose.
GDPR (General Data Protection Regulations) does not apply to the deceased. 

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Does our website use Cookies?
Yes. In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the site for you. For example, cookies will tell us whether you viewed the site allowing us to count the number of unique and return visitors to our site. 

Some of the external websites referenced on our website, may themselves use cookies on their own website. We have no access to, or control of these cookies. If you do not wish to receive cookies from us or any other website, you can turn cookies off on your web browser: please follow your browser provider’s instruction in order to do so.  Unfortunately, we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of any attempt to turn off cookies.